Refund Policy

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For help, email contact@doxanh.dev with the application name, purchasing email, payment reference, payment date, and reason for your request. Include a receipt if needed, with unrelated personal or banking information removed.

Do not send a verification code, full card number, or card security code. We will check the purchase and explain the next step. This policy does not limit mandatory consumer rights or any more favorable terms shown when you purchased.

Purchases paid through Paddle

Paddle handles refunds for payments it processes. Use the support link in your Paddle receipt or visit paddle.net. You may also contact doxanh for help with the product or identifying the transaction.

Eligibility, withdrawal rights, and payment processing follow Paddle's buyer terms and refund policy, together with applicable law. An approved refund is processed through Paddle; we do not return a Paddle payment by a separate bank transfer.

Bank transfer

Bank transfer is available only in Vietnam, in VND. Contact doxanh so we can verify receipt of the funds and review your request. Generating a QR code without sending money does not require a refund.

Report duplicate transfers, incorrect amounts, or payment without the expected access as soon as possible. We will reconcile the payment before agreeing on a refund or another remedy. Where a refund is approved, we will confirm the amount and repayment details with the payer.

For another payment method agreed directly with doxanh, contact us for a review under the terms provided before payment. Applicable consumer rights remain available.

Cancellation is different from a refund

Canceling a subscription prevents its future renewal on the effective date shown. It does not automatically refund a previous charge.

You normally retain the current paid period until that date unless the purchase is refunded or access is restricted for another valid reason. Contact support if a renewal or cancellation does not match the confirmation you received.

What happens to access

After a full refund is confirmed, we update the purchase record and remove the period or capacity supplied by that payment. Access supplied by other valid payments or free grants is assessed separately.

A request alone does not mean that money has been returned. A status change in the application is not a substitute for repayment. Contact support if the refund confirmation and your billing or access information disagree.

Unrecognized charges and disputes

If you do not recognize a Paddle charge, check your receipt or contact paddle.net. For a bank transfer, contact doxanh and your bank as appropriate.

You retain your lawful rights to dispute a payment with your bank or payment provider.

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